Faq

Popular question

Frequently asked question

01 What is Home Automation Services?

Home Automation Services refer to the professional design, installation, configuration, and ongoing support of systems that allow you to control various aspects of your home—such as lighting, climate, entertainment, security, and appliances—remotely and automatically.


Think of it as bringing intelligent, centralized control to your living environment. Instead of manually adjusting individual devices, these services set up a unified ecosystem where technology works together seamlessly, often managed through a smartphone app, voice commands, or automated schedules.



Key Components of Home Automation Services Typically Include:




  1. Consultation & Design: Experts assess your needs, lifestyle, and home layout to create a tailored automation plan.




  2. Installation & Integration: Professionally connecting and installing hardware like smart thermostats, motorized blinds, security cameras, multi-room audio, smart locks, and lighting controls.




  3. System Programming & Setup: Configuring how devices interact—creating "scenes" (e.g., a "Good Morning" scene that opens blinds and starts the coffee maker) and automations (e.g., lights that turn on at sunset).




  4. Network & Infrastructure: Ensuring a robust and secure Wi-Fi or dedicated network backbone to support all connected devices reliably.




  5. User Training & Support: Teaching you how to use the system and providing ongoing technical support and maintenance.




Common Goals of Home Automation Services:




  • Convenience: Control everything from one interface.




  • Comfort: Automatically adjust settings to your preferences.




  • Energy Efficiency: Optimize heating, cooling, and lighting to reduce waste.




  • Security & Safety: Integrate alarms, cameras, sensors, and locks for peace of mind.




  • Entertainment: Create immersive, whole-home audio and video experiences.



02 What is a satellite dish?

A satellite dish is a specialized antenna designed to send and receive signals to and from communication satellites orbiting the Earth. It has a distinctive parabolic (bowl-shaped) surface that collects and focuses radio frequency signals from a specific direction.



Key Components & How It Works:




  1. Dish (Reflector): The large curved surface collects weak microwave signals broadcast from a satellite (often 22,236 miles / 35,786 km above the Earth in geostationary orbit) and concentrates them onto a single focal point.




  2. Feed Horn (LNB - Low-Noise Block Downconverter): This is the small device mounted on an arm in front of the dish at its focal point. It captures the focused signal, amplifies it, and converts it from a high-frequency microwave down to a lower frequency that a standard coaxial cable can carry into your home.




  3. Mounting Arm & Bracket: Holds the LNB in place and allows for precise alignment.




  4. Mount: Secures the entire dish to a roof, wall, or pole and is adjustable to point it precisely at the target satellite in the sky.




Primary Purpose:


Its main job is to be the critical link in a satellite communication system for:





  • Satellite Television (e.g., DSTV, DirecTV, Sky): Receiving broadcast TV and radio programming.




  • Satellite Internet: Providing internet access, especially in rural areas without cable or fiber.




  • Two-Way Communications: Used for telephone, corporate data networks, and news gathering (SNG vans).



03 What types of properties do you service?
At Circlovici DSTV we mainly service domestic and commercial properties.
04 What hours are your engineers available?
To best serve our customers, our highly qualified engineers are available for appointments Monday to Saturday, from 8 AM to 6 PM. In some cases, Sunday installations may be arranged based on local engineer availability.
05 Can you give me a quote?
We offer free, no-obligation quotes for all our services. Simply complete our online enquiry form, and our customer service team will promptly contact you to discuss your needs and schedule a convenient appointment.
06 What if I don’t want a same-day installation?
We schedule installations around your convenience. You can choose any day from Monday to Saturday, and in some cases we may also accommodate Sunday appointments, subject to local engineer availability.
07 Do I need to be in for my installation?
08 Does your free no obligation quotation policy apply to all your services?
We provide free, no-obligation quotes for all installations. For repair services, a minimum diagnostic fee is charged to assess TV, satellite, or CCTV problems.
09 Can I place an order over the phone?
Customers are able to place orders both over the phone and by email. Call us today on
+27732328496 or email us at enquiries@circlovicidstv.co.za to place an order.
10 Can VSS and CCTV integrate with other security systems?
While both systems integrate with broader security setups, VSS is designed for optimal connectivity. As a software solution, it can be updated effortlessly to maintain compatibility with the latest advancements, such as cloud-based storage and sophisticated analytical tools, offering a more future-proof integration path.
11 What are the video quality differences between VSS and CCTV?
While both systems integrate with broader security setups, VSS is designed for optimal connectivity. As a software solution, it can be updated effortlessly to maintain compatibility with the latest advancements, such as cloud-based storage and sophisticated analytical tools, offering a more future-proof integration path.